Below are links to there corresponding policy for ease of access.

Returns, Refunds and Exchanges Policy

Payment Policy

Shipping Policy

Privacy Policy

 

Returns, Refunds and Exchanges Policy

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How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

1. Go to our RMA Request Page or call to request an RMA#.
2. Once you receive the RMA#, Send your item to

• CAS Dataloggers
• 12628 Chillicothe Rd. Unit J
• Chesterland OH 44026

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned. These include pre-programmed loggers and modified units.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Enginnering fees and special orders can not be cancelled or returned.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your unit is in like new condition, you may exchange your item for a different unit. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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Payment Policy

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Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
PayPal

Credit Card Charges

Your credit card will be charged when your order ships.

Mailing Address For Check/Money Order

• CAS Dataloggers
• 12628 Chillicothe Rd. Unit J
• Chesterland OH 44026

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Shipping Policy

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Turnaround

All orders are EXW Chesterland OH.

All Orders are normally shipped withing 48 hours, Monday - Friday 9am - 5pm.

Carriers

We use the following carriers to deliver our orders:

UPS
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Partial Shipments

If an item goes on back order we will ask if you would like a partial shipment of the items in stock. When the item becomes available we will ship you the rest of your order.

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Privacy Policy

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This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information
Phone Number

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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