Data Loggers For All Applications
Data Loggers for All Applications
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Return Merchandise Authorization Request Form

Instructions for repairing merchandise:

  1. Complete the RMA REQUEST FORM

    • Once it has been determined that the equipment is in need of repair, fill out the RMA REQUEST. If more than one product is in need of repair, please fill out separate forms for each.

  2. RMA assignment

    • After the completed RMA REQUEST FORM has been reviewed by Computer Aided Solutions, an RMA number will be assigned. Computer Aided Solutions will email the RMA CERTIFICATE with the issued RMA number to the customer.

  3. Return the equipment

    • Once the RMA CERTIFICATE has been received by the customer, please write the RMA number clearly on the outside of the box containing the equipment and ship to:

      COMPUTER AIDED SOLUTIONS
      ATTN: RMA
      12628 CHILLICOTHE RD. UNIT J
      CHESTERLAND OH 44026
    • Do not return manuals. Do not return accessories (ie, power supplies, memory cards, etc.) unless the problem is associated with these items.

  4. Evaluation / Quoting / Repair

    • Once the equipment has been received by Computer Aided Solutions, a repair technician will evaluate the unit and determine pricing for all non-warranty repairs. A quote will be issued to the customer after the unit has been evaluated.
    • Repairs will only be performed after a purchase order, credit card payment, or other payment agreement, has been issued by the customer.
    • After the unit has been repaired, it will be shipped back to the customer


First Name:
Bill-to Contact:         Ship-to Contact:    
             
Company Name: *Required   Company Name: *Required
Name: *Required   Name: *Required
Job Title: *Required   Job Title: *Required
E-mail Address: *Required   E-Mail Address: *Required
Address: *Required   Address: *Required
         
         
City: *Required   City: *Required
State: *Required   State: *Required
Zip/Postal Code *Required   Zip/Postal Code: *Required
Phone Number: *Required   Phone Number: *Required
Fax Number:     Fax Number:  
             
Equipment Information:    
     
Manufacturer: *Required
Part Number: *Required
Serial Number: *Required
Problem Description: *Required

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