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Return Merchandise Authorization Procedure

In the event of equipment failure or damage, or if maintenance or repair services are required, CAS Data Loggers (CAS) has established the following Return Merchandise Authorization (RMA) Procedure.

  1. Complete the RMA REQUEST FORM

    • If it has been determined that the equipment needs to be returned to CAS for Evaluation, Return, Repair, Service, Warranty or for any other reason, fill out the RMA REQUEST below. Please complete a RMA form for each product you are returning.

  2. Submit the RMA REQUEST FORM

    • Fill out the online RMA REQUEST FORM below
    • Print out and e-mail the form to support@dataloggerinc.com
    • Print out and fax the form to 440-729-2586
    (Please note that e-mailed or online forms receive faster response times than faxed forms)

  3. RMA assignment

    • After the completed RMA REQUEST FORM has been reviewed by CAS and the request has been approved, an RMA number will be assigned. CAS will email the RMA NUMBER to you within two (2) business days. Please note: If an email address is not available, the RMA NUMBER will be faxed to you. Please be sure to enter customer fax number on the RMA REQUEST FORM if an email address is not available.

  4. Return the equipment

    • Once you have received the authorized RMA NUMBER, clearly write the RMA NUMBER on the outside of the box containing the equipment and ship to:

      CAS - ATTN: RMA
      12628 CHILLICOTHE RD. UNIT J
      CHESTERLAND OH 44026


    • Do not return manuals. Do not return accessories (ie, power supplies, memory cards, etc.) unless the problem is associated with these items.

  5. Evaluation / Quoting / Repair

    • Once the equipment has been received by CAS, a Technician will evaluate the unit. You will receive a replacement unit if it meets the Warranty terms and conditions or an estimate for any repairs or service as appropriate.
    • The minimum charge for evaluation of non-warranty incidents is $60.00 plus any shipping charges and a $15.00 Handling fee where applicable.
    • Unless otherwise specified, you will be responsible for any incoming or outgoing shipping charges.
    • Repairs will only be performed with a valid purchase order, credit card payment, or other payment arrangement.
    • No loaners will be provided without a valid purchase order, credit card payment, or other payment arrangement.


Bill-to Contact:            Ship-to Contact:    
             
Company Name:  *   Company Name:  *
Name:  *   Name:  *
Job Title:  *   Job Title:  *
E-mail Address:  *   E-Mail Address:  *
Address:  *   Address:  *
         
         
City:  *   City:  *
State:  *   State:  *
Zip/Postal Code  *   Zip/Postal Code:  *
Phone Number:  *   Phone Number:  *
Fax Number:     Fax Number:  
             

Check this box if Billing Contact and Ship To Contact are the same.
* Indicates Required Field

Equipment Information:    
     
Manufacturer: *
Part Number: *
Serial Number: *
Problem Description: *
Human Verification What is the next number after 3?  


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